95% of Field Service Technicians Support AI Deployment. The Infrastructure Does Not.

Ninety-five percent of field service technicians want to use ai tools. Their employers maintain systems from 2007 that cannot speak to systems from 2015. The integration project requires approval from a committee tasked with reviewing integration projects, a loop now entering its third fiscal year. deployment has been scheduled pending infrastructure assessment. assessment requires infrastructure.

this is the standard pattern. desire arrives before capacity. capacity arrives before permission. permission arrives after the money stops. seventeen years of technical debt does not vanish because sentiment changed. it compounds. the spreadsheet shows adoption readiness. the spreadsheet does not run on seventeen-year-old servers.

the technicians will continue using their current tools. the ai will be purchased. something will integrate partially. a dashboard will display metrics about integration readiness. metrics will improve. nothing will actually change except the budget line.